TERMS AND CONDITIONS

By purchasing from RAWKANVAS, You (Buyer) are agreeing to all conditions set out below.

We process all orders in your chosen currency.

DELIVERY

  • You must live in Our delivery area to order.
  • All shipments require authority to leave. If You will not be home please leave specific delivery instructions on the checkout page for the Courier to follow.
  • Ownership of the goods will transfer to You once delivery has been made to your nominated address.
  • We cannot commit to a delivery window. We will try to accommodate, but cannot guarantee, special requests as shipping time frames are outside of control.
  • Authority to leave is required for all orders.

 

THE SPECIFICS

This page (together with the documents referred to on it) tells the customer (Buyer/You) the terms and conditions on which RAWKANVAS (Seller/We/Our/Us) will supply to You the products (Products) listed on our website www.rawkanvas.com (Our Site). Please read these terms and conditions carefully before ordering any Products from Our Site, You should understand that by ordering any of Our Products from Our website, You agree to be bound by these terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time You access Our website You read these terms and conditions. Please understand that if You do not accept these terms and conditions, You should not order any Products from Our Site.

1. Information About Us

We operate the website www.rawkanvas.com. We are RAWKANVAS trading as RAWKANVAS.

2. Service Availability

The RAWKANVAS website is only intended for use by people residing in nominated countries around the world (Service Areas). We do not accept orders from individuals outside those Service Areas. Customers must provide a valid first and last name, email address, shipping address, and credit card for all orders accepted online.

3. Your Status

By placing an order through Our site, You warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old; and
  • You are resident in one of the Service Areas.

    4. How the contract is formed between You and Us

    1. After completing the order process on www.rawkanvas.com, You will receive an e-mail from Us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted.
    2. The Contract will relate only to the Product You have ordered. Each order placed for Products through the Site that We accept results in a separate binding agreement between You and Us for the supply of those Products. For each order accepted by Us, We will supply the Products in that order to You in accordance with these terms and conditions.
    3. When an order is placed, We, the Seller, begin processing immediately to ensure prompt delivery.

     5. Cancellation of order 

    1. As we craft each product when it is ordered by you, we are unable to cancel orders. Please check that your billing and shipping address details are accurate before submitting your order. Changes to your address details and/or delivery instructions must be communicated to RAWKANVAS via info@rawkanvas.com within 24 hours of you placing the order. Please check that your billing and shipping address details are accurate before submitting your order.

    2. RAWKANVAS can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent. 

      6. Change of Details

      You must promptly advise Us of any changes to your information provided to Us as part of the customer registration process.

      1. Changes to address details and/or delivery instructions must be communicated to RAWKANVAS at info@rawkanvas.com within 24 hours of the order being placed on the Sellers’ website.
      2. We, the Seller, will not be liable for any deliveries made to an incorrect address nominated by You, the Buyer. If We, the Seller, incur an expense due to incorrect payment information, or incorrect shipping information provided by You, We reserve the right to seek reimbursement for such expense.
      3. Changes to payment details must be communicated within 24 hours of the order being placed on the Sellers’ website. We, the Seller, will not be liable for any charges You incur as a result of out of date payment information. If RAWKANVAS incurs an expense due to incorrect payment information provided by You, We reserve the right to seek reimbursement for such expense.

       7. Price and Payment

      1. From time to time RAWKANVAS may need to revise the price of its products up or down. 
      2. The price of the Products and Our delivery charges will be as quoted on Our site from time to time, except in cases of obvious error.
      3. Product prices include applicable taxes.
      4. Payment for all Products and Services must be by credit card or any other payment method on the online checkout page.
      5. We process all orders in your chosen currency. Prices displayed on our website and in your cart are in your currency of choice.

       8. Refund Policy

      1. At RAWKANVAS, We want You to be completely satisfied with your purchase and will work with you to achieve this goal. 
      2. Our Returns Policy does not affect your statutory rights.
      3. Please visit our Returns Policy for more information
      4. Order Issues: If You have any problems with your order (not received, not what you were expecting), please contact us on info@rawkanvas.com so that We can investigate the matter. We truly want to please Our customers and will always try Our best to resolve any situation that arises.
            • Please keep in mind that the products You are buying are natural so they tend to have variations from batch to batch.
            • With the tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us on info@rawkanvas.com and We will do Our best to help you resolve the matter.

        9. Shipping

        Items ordered and paid for will ship within 2 business days, unless otherwise noted in description of product. RAWKANVAS primarily ship through Australia Post. After leaving Our facility, the delivery will occur in Australia within 2-5 business days, or overseas within 5-20 business days after leaving our facility. You will receive an email notification from RAWKANVAS that contains tracking information once your order has been shipped.

        10. International Shipping and Custom Charges

        1. Items ordered and paid for will ship within 2 business days, unless otherwise noted in description of product. After leaving Our facility, the delivery may take 5-20 business days. You will receive an email notification from Us that contains tracking information once your order has been shipped.
        2. Please note that International orders must pass through customs and may take up to 4 weeks to reach their destination. The time frame that this takes to pass through customs is out of the control of the Seller. 
        3. If Customs charges occur in your country please note that You, the Buyer, is 100% responsible for the fees. We, the Seller cannot be responsible for custom charges that may occur, nor can We provide a refund, or exchange if You decide to forgo said charges.

        11. Delivery

          1. We only deliver addresses within the countries nominated on Our site.
          2. You agree to provide Us with complete and accurate information that We ask You to provide to enable Us to fulfill your order.
          3. All shipments require authority to leave. If You will not be home please leave specific delivery instructions on the checkout page for the Courier to follow.
          4. Ownership of the goods will transfer to You once the Courier has delivered your parcel to your nominated address.
          5. We cannot commit to a delivery window as this is outside of Our control and is based on the shipping company within Australia and Internationally.
          6. Authority to leave is required for all orders.
          7. The Courier will deliver the Products to the front door at the relevant Delivery Address. If You ask Us to deliver inside a premise or building at the Delivery Address and We agree to do so, then you are responsible for any loss or damage suffered in connection with the delivery of your ordered Products beyond the front door of your nominated Delivery Address. You must make all appropriate arrangements to assist and allow Us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
          8. The Courier may require the person accepting the delivery of your order to provide them with proof of that person’s identity (including photographic identification) and, where relevant, age.
          9. RAWKANVAS accepts no liability or responsibility for incorrectly placed orders. Nor do We accept liability or responsibility for delivery details which are incorrectly supplied, or You fail to supply which may or may not result in loss of your order of Products.
          10. If You will not be at home at the expected delivery time, We recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, RAWKANVAS will leave your order at your front door. If you advise RAWKANVAS of any specific delivery instructions in your order, RAWKANVAS will endeavour to comply with these instructions to the extent reasonably within Our control.
          11. You will be responsible for your order from the time We deliver your products to the nominated address. We accept no liability or responsibility for any product once the product has been delivered to You.

          12. Acceptance or rejection of an order

          1. We reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.
          2. If We reject an order placed through the Site, then We will endeavour to notify You of that rejection at the time You place the order, or within a reasonable time after You submit your order.
          3. You are not permitted to purchase any items for resale to a third party or for trade purposes. If We have a concern with the quantity of item/s You have ordered, then We will contact You when You place the order or within a reasonable time after You submit your order.

           13Warranty

          1. Our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
          2. The consumer guarantees that apply to goods you purchase:
          3. Goods will be of acceptable quality;
          4. Goods will be fit for a particular purpose;
          5. Goods will match their description;
          6. Any express warranties will be honoured;
          7. You will have title to the goods.
          8. You will have undisturbed possession of the goods. You acknowledge that the products displayed on the RAWKANVAS website are indicative only and that the products You receive may vary from those displayed according to seasonal availability. In particular, Images have been provided for illustrative purposes only and We do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

           14. Discounts

          1. We may offer discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder to utilise the Voucher for an order of Products. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between Us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence.
          2. A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without Our prior written approval. A Voucher is only valid on a household’s first order of Products.
          3. We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.
          4. Vouchers may only be redeemed through the website www.rawkanvas.com and not through any other website or method of communication. To use your Voucher You will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
          5. Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges (where applicable), which will be chargeable at normal rates.
          6. These vouchers are not valid if used inappropriately, such as being published on deal sites or bargain sites. RAWKANVAS reserves the right to cancel any codes and delete credits from the sharer’s account.

          15. Payments

          We offer secure online ordering and accept Visa, MasterCard, American Express, PayPal and Afterpay.

          We process all orders in your chosen currency. Prices displayed on our website and in your cart are in your currency of choice based at the most current exchange rate.

          16. Risk and Title

          1. The Products will be at your risk from the time of delivery.
          2. Ownership of the Products will only pass to You when We receive full payment of all sums due in respect of the Products, including delivery charges.

           17. Disclaimer and Limitation of Liability

          1. The following paragraphs exclude or limit our liability for your use of Our website. They all apply so far as the law permits.
          2. While We have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on Our website, that information is provided in good faith and on an “as is” and “as available” basis and We do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.
          3. We do not represent or warrant that Our website will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.
          4. You must take your own precautions to ensure that the process which You employ for accessing Our website does not expose You to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.
          5. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst We strive to protect such information, We do not warrant and cannot ensure the security of any information which You transmit to Us. Accordingly, any information which You transmit to Us is transmitted at your own risk. Nevertheless, once We receive your transmission, We will take reasonable steps to preserve the security of such information.
          6. The collection, use and disclosure of your personal information is also subject to Our Privacy Policy.
          7. We do not accept responsibility for any loss or damage, however caused (including through negligence), which You may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use our website or any linked website, nor do We accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through our website.
          8. If legislation implies any condition or warranty, and that legislation prohibits Us from excluding or modifying the application of, or Our liability under, any such condition or warranty, that condition or warranty will be deemed included but Our liability will be limited for a breach of that condition or warranty, to the extent permitted by that legislation, and at Our option, to the supplying of the products again refunding the purchase price of the Products.

           18. Important notice about linked websites

          1. Our website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained.
          2. Our links with linked websites should not be construed as an endorsement, approval or recommendation by Us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent we stipulate to the contrary.
          3. To the extent permitted by law, We accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, linked websites and your use of them or any products or services available on or through linked websites.

          19. Transfer of rights and obligations

          1. The contract between You and Us is binding on You and Us and on Our respective successors and assignees.
          2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without Our prior written consent.
          3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of Our rights or obligations arising under it, at any time during the term of the Contract.

          20. Intellectual property rights

          1. We are the owner or the licensee of all intellectual property rights on Our website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
          2. You may print off one copy, and may download extracts, of any pages from Our site for your personal reference. You must not use any part of Our copyright materials for commercial purposes without first obtaining a licence to do so from Us and Our licensors.
          3. If You post comments on the Products or Services to any website, blog or social media network (Commentary) You must ensure that such Commentary represents your fairly-held opinions. By commenting on Our website, blog or social media, You irrevocably authorise Us to quote from your Commentary on Our site and in any advertising or social media outlets which We may create or contribute to.

           21. Events outside our control

          1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by events outside Our reasonable control (Force Majeure Event).
          2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.
          3. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following:
            • Strikes, lock-outs or other industrial action;
            • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
            • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
            • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
            • Impossibility of the use of public or private telecommunications networks;
            • Epidemic, pandemic or other health emergency (whether declared or not);and
            • The acts, decrees, legislation, regulations or restrictions of any government.

          22. Waiver

          1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve You from compliance with such obligations.
          2. A waiver by Us of any default will not constitute a waiver of any subsequent default.
          3. No waiver by Us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to You in writing.

          23. Severability

          If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

          24. Entire agreement

          1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between Us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between Us relating to the subject matter of any Contract.
          2. We each acknowledge that, in entering into a Contract, neither of us, being the Buyer and the Seller, relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
          3. Each of us, being You the Buyer and Us the Seller agrees that Our, the Seller’s, only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.

          25. Our right to vary these terms and conditions

          1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting Our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system’s capabilities.
          2. You will be subject to the policies and terms and conditions in force at the time that You order Products from Us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You), or if We notify You of the change to those policies or these terms and conditions before We send You the Dispatch Confirmation (in which case We have the right to assume that You have accepted the change to the terms and conditions, unless You notify Us to the contrary within seven working days of receipt by You of the Products).

          26. Privacy

          The RAWKANVAS Privacy Policy is a separate document available on the RAWKANVAS website. We may use your contact information to send newsletters from Us and from Our related companies.

          27. Governing Law and Jurisdiction

          The laws of Queensland and the Commonwealth of Australia apply to these terms and conditions. All disputes will be heard and settled in accordance with the Courts of Queensland and any courts of appeal therefrom.

          <