FREE WORLDWIDE SHIPPING

RAWKANVAS ship our products globally so that customers all over the globe can experience sensory rejuvenation. Enjoy FREE WORLDWIDE SHIPPING.

 

 COUNTRY SPEND COST ESTIMATED DELIVERY TIME*
Australia

Any spend

FREE

 

2-5 Business Days*
USA

Any spend

FREE

 

5-15 Business Days*
Canada

Any spend

 FREE

 

5-15 Business Days*
UK

Any spend

 FREE

 

5-15 Business Days*
Europe

Any spend

 FREE

 

5-15 Business Days*
New Zealand & Asia

Any spend 

 FREE

 

5-10 Business Days*

 

SHIPPING TIMES - REGULAR

As items are made in small batches, RAWKANVAS make every effort to ensure that product(s) ordered and paid for are dispatched within 2 business days from the payment receipt date, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day. 

RAWKANVAS are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.

RAWKANVAS accept no liability or responsibility for any product once the product has been delivered to your nominated address.

 

INTERNATIONAL TAXES AND DUTIES

Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and 

When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. RAWKANVAS takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made rests with you. The knowledge and payment for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. You should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties. RAWKANVAS are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.

 

CUSTOM HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf. 

 

OUT OF STOCK

If once you have placed your order online, an item(s) in your order is no longer available, or is on back order, we will advise you via email and give you the option to refund the cost of the item(s), offer you an exchange for another item, or provide you with an in store credit.

 

PRE-ORDERS

Although RAWKANVAS will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) for pre-order items is only an estimate, is subject to change, and RAWKANVAS does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, RAWKANVAS is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product after the estimated time of delivery has passed, you may cancel your order.

 

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed. You will be notified of a public holiday via the notification bar on our website (this is highlighted in across the top of the website).

 

ORDER CANCELLATION 

As we craft each product when it is ordered by you, we are unable to cancel orders. Please check that your billing and shipping address details are accurate before submitting your order. Changes to your address details and/or delivery instructions must be communicated to RAWKANVAS via info@rawkanvas.com within 24 hours of you placing the order. Please check that your billing and shipping address details are accurate before submitting your order.

RAWKANVAS can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent. 

 

SHIPPING DELIVERY

Australia

    We process orders in Australian Dollars.

    As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for within 2 business days from the payment receipt date, unless otherwise noted in description of product. RAWKANVAS primarily ship through Australia Post Express Post and Sendle. After leaving our facility, Australia Post and Sendle typically delivers within 2–5 business days.* You will receive an email notification from RAWKANVAS  that contains tracking information once your order is dispatched.

    You should expect your parcel within 2-5 business days* of it being shipped from our facility. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you. Australia Post and Sendle will deliver straight to your door, however all items are shipped with authority to leave, or a calling card will be placed in your letter box to notify you that your parcel is ready to collect.

     

    USA, Canada, UK and Europe

    We process all orders in your chosen currency.

      As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for, within 2 business days from the payment receipt date, unless otherwise noted in description of product. After leaving our facility, you can expect to receive your order via DHL eCommerce within 5–15 business days.* You will receive an email notification from RAWKANVAS that contains tracking information once your order is dispatched.

      You should expect your parcel within 5-15 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you. 

       

      New Zealand and Asia

      We process orders in you chosen currency. 

        As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for, within 2 business days from the payment receipt date, unless otherwise noted in description of product. After leaving our facility, you can expect to receive your order within 5–10 business days.* You will receive an email notification from RAWKANVAS that contains tracking information once your order is dispatched.

        You should expect your parcel within 5-10 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you.  

         

        NOTES

        * Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control. We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded. 

        * Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.