Free Worldwide Shipping

PLEASE NOTE THAT THERE WILL BE DELAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. PLEASE EXPECT AND PREPARE FOR FOR SUCH DELAYS DELAYS. PLEASE NOTE ONCE THE PARCEL IS IN THE POSTAL NETWORK WE ARE UNABLE TO PROVIDE YOU WITH A REFUND UNLESS THE ITEM IS FAULTY OR DAMAGED WHEN IT IS RECEIVED BY YOU. WE ARE HERE TO ASSIST AND WILL KEEP YOU UPDATED.

IF YOU ARE IN VICTORIA, WE RECOMMEND PURCHASING EXPRESS POSTAGE FOR $5.00.

RAWKANVAS ship our products globally so that customers all over the globe can experience sensory rejuvenation. Enjoy FREE WORLDWIDE SHIPPING from Australia. Your order will be dispatched within 2 business days. During busy sale periods & due to COVID, orders may require additional days to be processed before they are shipped.

 COUNTRY SPEND COST ESTIMATED DELIVERY TIME*
Australia
Over $35
FREE Standard Shipping (with tracking)

5 Business Days* from dispatch

WA, NT, TAS 6-8 Business Days*

Under $35
$5.00 Standard Shipping 
(with tracking)

5 Business Days* from dispatch

WA, NT, TAS 6-8 Business Days*

Over $85
FREE Express Shipping 
(with tracking)
1-4 Business Days* from dispatch
$35-$84.99
$5.00 Express Shipping 
(with tracking)
1-4 Business Days* from dispatch 
USA

$45-$99.99

 

FREE Standard Shipping (with tracking)

7-15 Business Days* from dispatch
Over $100 FREE DHL Express Shipping (with tracking) 1-4 Business Days* from dispatch
Canada $55-$139.99 FREE Standard Shipping (with tracking) 7-15 Business Days* from dispatch

 Over $140

FREE DHL Express Shipping (with tracking)

1-4 Business Days* from dispatch
UK & Europe 

Over £30/€30

 

FREE Standard Shipping (with tracking

7-15 Business Days* from dispatch

Over £70/€100

FREE DHL Express Shipping (with tracking)

1-4 Business Days* from dispatch
Asia

$45-$99.99

 

FREE Standard Shipping (with tracking)

 

5-10 Business Days* from dispatch
Over $100

FREE DHL Express Shipping (with tracking)

1-4 Business Days* from dispatch
New Zealand

$45-$124.99

 

FREE Standard Shipping (with tracking)

 

5-12 Business Days* approx from dispatch (excluding public holidays). 

Please note RURAL DELIVERY areas may take longer.

Under $45 $7.00 Standard Shipping 
(with tracking)

5-12 Business Days* approx from dispatch (excluding public holidays). 

Please note RURAL DELIVERY areas may take longer.

Over $125 FREE DHL Express Shipping (with tracking)
Metro and Rural: 1-3 Business Days* approx from dispatch (excluding public holidays).
Some RURAL areas may take longer as only Courier Post is able to delivery in these areas.

 

* Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds and any other delay outside of our control. 

 

WHEN WILL MY ORDER BE SENT? 

As items are made in small batches, RAWKANVAS make every effort to ensure that product(s) ordered and paid for are dispatched within 2 business days, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day. If you have any concerns or questions regarding your order please contact customer service or phone us on +61401350193. 

  

INTERNATIONAL TAXES AND DUTIES

Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are the customer's responsibility.

When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. RAWKANVAS takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made rests with you. The knowledge and payment for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. You should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties. RAWKANVAS are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.

 

CUSTOM HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf. 

 

OUT OF STOCK

If once you have placed your order online, an item(s) in your order is no longer available, or is on back order, we will advise you via email and give you the option to refund the cost of the item(s), offer you an exchange for another item, or provide you with an in store credit.

 

PRE-ORDERS

Although RAWKANVAS will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) for pre-order items is only an estimate, is subject to change, and RAWKANVAS does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, RAWKANVAS is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product after the estimated time of delivery has passed, you may cancel your order.

Please note that if any item in your order is on pre-order, the entire order will be dispatched once the pre-order item is in stock. Please check the website for a dispatch date for the pre-order item. If you cannot wait, we recommend splitting your order so we can dispatch the in stock items separately. 

 

SHIPPING DELAYS 

PLEASE NOTE THAT THERE WILL BE DELAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. PLEASE EXPECT AND PREPARE FOR FOR SUCH DELAYS DELAYS. PLEASE NOTE ONCE THE PARCEL IS IN THE POSTAL NETWORK WE ARE UNABLE TO PROVIDE YOU WITH A REFUND UNLESS THE ITEM IS FAULTY OR DAMAGED WHEN IT IS RECEIVED BY YOU. WE ARE HERE TO ASSIST AND WILL KEEP YOU UPDATED. 

Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed. You will be notified of a public holiday via the notification bar on our website (this is highlighted in across the top of the website).

RAWKANVAS are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, epidemics, lockdowns, delivery company strikes, etc, postal service delays or Customs handling times. Timeframes are approximates. Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds & any other delay outside of our control. 

 

ORDER CANCELLATION 

As we craft each product when it is ordered by you, we are unable to cancel orders. Please check that your billing and shipping address details are accurate before submitting your order. Changes to your address details and/or delivery instructions must be communicated to RAWKANVAS via info@rawkanvas.com within 24 hours of you placing the order. Please check that your billing and shipping address details are accurate before submitting your order.

RAWKANVAS can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent. 

 

AUTHORITY TO LEAVE/SIGNATURE ON DELIVERY/NON DELIVERY/MISSING PARCELS/WRONG ADDRESS SUPPLIED BY CUSTOMER

Authority to Leave & Non Delivery/Missing Parcels: Where the Authority to Leave shipping option is selected, RAWKANVAS accept no liability or responsibility for any product once the product has been delivered (demonstrated via tracking number by the Postal Carrier) to your nominated address, unless a signature on delivery is paid for at checkout. We recommend lodging an investigation with the postal carrier who will investigate the whereabouts of the parcel. Where the parcel is found to have been delivered to an address different to the nominated address supplied to us by the customer, a replacement will be sent. 

Where an item is found to have been delivered to the correct nominated address as supplied by the customer, RAWKANVAS accept no liability or responsibility for any product once the product has been delivered (demonstrated via tracking number by the Postal Carrier) to your nominated address, unless a signature on delivery is paid for at checkout. In this situation we recommend lodging an investigation with the Police. Where a signature on delivery option is selected at checkout and the postal carrier cannot demonstrate that the item has been delivered to the nominated address via a signature by the recipient, we will replace the item.

Signature on Delivery & Non Delivery/Missing Parcels: Where a signature on delivery option is selected at checkout and the postal carrier cannot demonstrate that the item has been delivered to the nominated address via a signature by the recipient, we will replace the item.

Wrong address supplied by customer: Where the customer has supplied the wrong address to RAWKANVAS, RAWKANVAS accept no liability or responsibility for any product once the product has been delivered (demonstrated via tracking number by the Postal Carrier) to your nominated address.

 

SHIPPING DELIVERY

Australia

    We process orders in Australian Dollars.

    As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for within 2 business days, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. RAWKANVAS primarily ship through Australia Post Express Post or Parcel Post. After leaving our facility, Australia Post typically delivers within 2–5 business days (6-8 business days to WA and NT) or 1-3 business days Express Post.* You will receive an email notification from RAWKANVAS  that contains tracking information once your order is dispatched.

    You should expect your parcel within 2-5 business days* of it being shipped from our facility. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you. Australia Post will deliver straight to your door, however all items are shipped with authority to leave, or a calling card will be placed in your letter box to notify you that your parcel is ready to collect.

    Once your order has been shipped, you will receive an email from Australia Post with a link and your tracking number. If your package has not arrived within the timeframe advised, please call Australia Post and quote your tracking number, or call our Customer Service Team on 0401 350 193 or email info@rawkanvas.com and we will enquire with Australia Post for you.

     

    USA, Canada, UK, Europe & Asia

    We process all orders in your chosen currency.

      As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for, within 2 business days from the payment receipt date, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. After leaving our facility, you can expect to receive your order via DHL eCommerce within 7–15 business days or for express orders we ship via DHL Express where you can expect to receive your item with 3-4 business days.* You will receive an email notification from RAWKANVAS that contains tracking information once your order is dispatched.

      You should expect your parcel within 7-15 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you. 

      Once your order has been shipped, you will receive an email from us with a link and your tracking number. If your package has not arrived within the timeframe advised, please email our Customer Service Team at info@rawkanvas.com and enquire with we will enquire with DHL eCommerce for you. 

       

      Asia

      We process orders in United States Dollars. 

        As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for, within 2 business days from the payment receipt date, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. RAWKANVAS primarily ship through Australia Post Express Post or DHL eCommerce. After leaving our facility, you can expect to receive your order within 5–10 business days.* You will receive an email notification from RAWKANVAS that contains tracking information once your order is dispatched.

        You should expect your parcel within 5-10 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you.  

        Once your order has been shipped, you will receive an email from us with a link and your tracking number. If your package has not arrived within the timeframe advised, please email our Customer Service Team at info@rawkanvas.com and enquire with we will enquire with DHL eCommerce for you.  

         

        New Zealand

        We process orders in New Zealand Dollars. 

          As items are made in small batches, RAWKANVAS agrees to dispatch the product(s) ordered and paid for, within 2 business days from the payment receipt date, unless otherwise noted in description of product. During busy sale periods orders may require additional days to be processed before they are shipped. RAWKANVAS primarily ship through DHL Express or DHL eCommerce. After leaving our facility, you can expect to receive your order within 5-10 business days via DHL eCommerce or id your order is over $125NZD, you can expect your order to arrive with 1-3 business days via DHL Express (some rural areas make take longer).* You will receive an email notification from RAWKANVAS that contains tracking information once your order is dispatched.

          You should expect your parcel within 5-12 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at info@rawkanvas.com and we will track it for you.  

          Once your order has been shipped, you will receive an email from us with a link and your tracking number. If your package has not arrived within the timeframe advised, please email our Customer Service Team at info@rawkanvas.com or call 09 889 5601 and enquire with we will enquire with DHL eCommerce for you.  

          NOTES

          * Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds and any other delay outside of our control. 

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