GOT A QUESTION? ASK AWAY

INGREDIENTS

Who formulates RAWKANVAS products?
What won't you find in RAWKANVAS products?
What is the shelf life/expiration of RAWKANVAS products?
Do RAWKANVAS products contain vitamins and minerals?
Where do you source your ingredients from?
Why aren't all of RAWKANVAS' ingredients organic?
Do you use preservatives?
Are RAWKANVAS products nut free?
Are RAWKANVAS products gluten free?
What does 'hand crafted' mean?
Are RAWKANVAS products suitable for vegans?
Are RAWKANVAS products tested on animals?
Are RAWKANVAS products manufactured in Australia?

PRODUCT USE INFORMATION

Should I keep my RAWKANVAS products in the fridge?
Why do RAWKANVAS products sometimes varies. Why is this?
Is it safe to use RAWKANVAS products alongside Retinol products?
What is the ideal RAWKANVAS skincare ritual?
Are RAWKANVAS products safe to use while pregnant or nursing?
Are RAWKANVAS products safe to use if I have an allergy?
What do I do if I have a reaction to a product?
How long do RAWKANVAS products last once opened?

PACKAGING

Why are RAWKANVAS products packaged in glass?
Is RAWKANVAS packaging recyclable?
Do you utilise a carbon neutral courier?

SHIPPING AND ORDERS

Where does RAWKANVAS ship?
Who does RAWKANVAS utilise to ship products?
What if a product is not available, can I be notified when it’s available?
What methods of payment do you accept?
How will I know that you’ve sent my products?
When will my order be shipped?
How long will it take for my order to arrive?
What if my product is no longer available once I’ve placed the order?
How can I track my order?
What are the charges for shipping?
My tracking shows my package has been delivered, where is it?
Will I need to pay customs charges for my international order?
Why is my international order delayed?
What if my shipment arrived damaged?
What if an item is out of stock?
What if an item is on pre-order?
If I have an issue with my order, who should I contact?
What is your return policy?
What if I've changed my mind after receiving the items?
Can I cancel my order if I change my mind?

REWARDS

What is the RAWKANVAS Rewards program?
How many rewards points can I earn with the RAWKANVAS Rewards program when I shop online?
What are my points worth through the RAWKANVAS Rewards program?
What is the maximum amount of points and discount that I can redeem per purchase?
How do I join, manage and redeem points for discounts?
How do I check how many points I have with the RAWKANVAS Rewards program?
How are RAWKANVAS points managed?
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