14 DAY SKIN SATISFACTION PROMISE
If within 14 days you're not happy, return it.
At RAWKANVAS, we embrace the power and convenience of online shopping, with limitless possibilities at your fingertips!
However we also understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied that it is the one for you.
That is why we are providing you with a 14 day skin satisfaction promise, so that you can try our products first hand, even better than you would in-store!
- If within 14 days you decide that RAWKANVAS product/s are simply not for your skin, we will provide you with a full refund of the purchase price (if you paid full price, or an exchange if this was a sale item). After all, you are our RAWKANVAS family, and your satisfaction is our satisfaction.
- If you wish to return your product/s, simply email us at email@example.com and we will provide you with a return address.
- If the product is not for your skin, or is incompatible with your skin, please firstname.lastname@example.org.
- Product/s must have been purchased from www.rawkanvas.com online store.
- Full priced items can be returned to us for a refund to the value paid.
- Sale items can be exchanged or a credit note will be issued to the value paid.
- 14 day skin satisfaction promise starts from the date that your RAWKANVAS product/s are delivered.
- The product must be 95% unused condition, in its original packaging and in the same condition that you received the product.
- Email us and we will provide you with the return address.
- Send your item/s to the provided adress within 14 days. The customer is responsible for return shipping charges.
- RAWKANVAS understand the product/s may arrive back to us after the period has ended.
- We advise you use a traceable postage service as RAWKANVAS will not be responsible for parcels that do not reach our warehouse.
- Once your return/exchange has been received by RAWKANVAS, please allow 5-7 business days for us to process.
- You will receive an email confirmation once your return has been processed. Please allow 5-10 working days for the refund amount to appear in your account after we have processed your return.
- When your return has been processed, an email will be sent to you with your a store credit gift card or refund notification.
- When your exchange has been processed, an email will be sent to you with your new tracking number.
Please note: You are responsible for shipping costs and the safe return of the item(s) back to us. Any goods for a change of mind returned to us will be at your expense. In case of an exchange or refund (not including faulty items), you will be responsible for the cost of shipping the item back to us and we will pay for the new exchanged product(s) to be shipped to you from our warehouse. A store credit, or exchange for a change of mind will be made for the amount on the original purchase receipt minus the cost of the original shipping.
* Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by RAWKANVAS), we do not reimburse for these expenses. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products minus the cost of shipping to you, which will not be refunded. We will also not be able to refund purchases that were made from our stockists, but may qualify for store credit with proof of purchase.
RETURNS WITH AFTERPAY
- If you return an item purchased through Afterpay, follow the return procedure above.
- Once we receive your return, we will email you confirmation of your refund.
- Your personal agreement with Afterpay will stand and you will continue to pay any scheduled repayments.
- For any repayment or refund queries please contact Afterpay on 1300 100 729.