CHANGE OF MIND: 14 DAY SKIN SATISFACTION PROMISE
If within 14 days you're not happy, return it for your money back.
At RAWKANVAS, we embrace the power and convenience of online shopping, with limitless possibilities at your fingertips!
However we also understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied that it is the one for you.
That is why we are providing you with a 14 day skin satisfaction promise, so that you can try our products first hand, even better than you would in-store!
- If within 14 days you decide that RAWKANVAS product/s are simply not for you, we will provide you with a money back, full refund of the purchase price. After all, you are our RAWKANVAS family, and your satisfaction is our satisfaction.
- If you wish to return your product/s within 14 days of receiving them, simply email us at firstname.lastname@example.org and we will provide you with a return address.
- Please note that once you have been advised of the return address, the damaged/faulty items will need to be shipped back to the return RAWKANVAS address within 5 business days.
You don’t hear us talk about this much because we don’t get asked for returns very often. We want you to be completely satisfied with your purchase and we will do what we can to ensure your happiness. It is of the utmost importance to RAWKANVAS that we deal with your concerns quickly, efficiently, fairly and in a transparent manner. We'll do whatever we can to solve your problem in a fair, ethical and compassionate manner.
SKINCARE & BOTTLES: CHANGE OF MIND
- If the product is not for your skin, or is incompatible with your skin, or you've changed your mind please email email@example.com within 14 days of receiving the item.
- Product/s must have been purchased from www.rawkanvas.com online.
- Full priced items can be returned to us for a money back, full refund to the value paid.
- Sale items can returned to us for a money back, full refund to the value paid.
- 14 day skin satisfaction promise starts from the date that your RAWKANVAS product/s are delivered to you.
- The product must be:
- 95% unused condition;
- in its original packaging; and
- in the same condition that you received the product.
- Email us at firstname.lastname@example.org or message us on +61401350193 within 14 days or receiving the item and we will provide you with the return address. Please advise us of the return within 14 days of receiving the item.
- Send your item/s to the provided return address within 5 business days of advising us about the return. The customer is responsible for return shipping charges where there is a change of mind. Where an item is faulty, broken or your skin wasn't a fan, we will pay for the return shipping costs.
- RAWKANVAS understand the product/s may arrive back to us after the period has ended, so don't worry, once we get it, we'll let you know and process a refund.
- We advise you use a traceable postage service as RAWKANVAS will not be responsible for parcels that do not reach our warehouse.
- Once your return/exchange has been received by RAWKANVAS, please allow 2-3 business days for us to process the refund.
- You will receive an email confirmation once your return has been processed. Please allow 5-10 working days for the refund amount to appear in your account after we have processed your return (this is dependant on how long it takes your bank to process the refund back to your account).
- When your return has been processed, an email will be sent to you with your a store credit gift card or refund notification.
- When your exchange has been processed, an email will be sent to you with your new tracking number.
Please note: You are responsible for shipping costs and the safe return of the item(s) back to us for change of mind. Any goods for a change of mind returned to us will be at your expense. In case of an exchange or refund (not including faulty or broken items), you will be responsible for the cost of shipping the item back to us and we will pay for the new exchanged product(s) to be shipped to you from our warehouse. A store credit, or exchange for a change of mind will be made for the amount on the original purchase receipt minus the cost of the original shipping.
* Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by RAWKANVAS), we do not reimburse for these expenses. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products minus the cost of shipping to you, which will not be refunded. We will also not be able to refund purchases that were made from our stockists, but may qualify for store credit with proof of purchase.
For faulty/damaged items or warranties, please see here.
RETURNS WITH AFTERPAY
- If you return an item purchased through Afterpay, follow the return procedure above.
- Once we receive your return, we will email you confirmation of your refund.
- Your personal agreement with Afterpay will stand and you will continue to pay any scheduled repayments.
- For any repayment or refund queries please contact Afterpay on 1300 100 729
- Please check that your billing and shipping address details are accurate before submitting your order.
- Changes to your address details and/or delivery instructions must be communicated to RAWKANVAS via email@example.com within 24 hours of you placing the order.
- RAWKANVAS can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent.
Please contact us through the Contact page, via phone +61401350193 or email us at firstname.lastname@example.org. Please include your invoice number and let the RAWKANVAS team know about the issue and why you would like to return your product.