14 Day Returns

PLEASE NOTE THAT THERE WILL BE DELAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. PLEASE EXPECT AND PREPARE FOR FOR SUCH DELAYS DELAYS. PLEASE NOTE ONCE THE PARCEL IS IN THE POSTAL NETWORK WE ARE UNABLE TO PROVIDE YOU WITH A REFUND UNLESS THE ITEM IS FAULTY OR DAMAGED WHEN IT IS RECEIVED BY YOU. WE ARE HERE TO ASSIST AND WILL KEEP YOU UPDATED. 
 

We are happy to offer a store credit, exchange, or refund on an unused and unopened item purchased from us within 14 days of receiving the items.

We are happy to offer a store credit, exchange, or refund on an unused and unopened item you've purchased from us at www.rawkanvas.com- just contact us within 14 days of receiving your order. Due to health and safety reasons, we are unable to accept opened products and any products past 14 days of receipt. 

Individual customer experiences with RAWKANVAS products may vary with respect to both effectiveness and potential adverse reactions. Results given in testimonials are from real customers who have used RAWKANVAS products, but similar results cannot be guaranteed. Individual results may vary depending on skin type, sensitivity, age, usage and how the product is applied.  Before making any changes to your skincare routine, your health or otherwise, seek medical advice to discuss and evaluate any associated risks. 

RAWKANVAS is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction. 


Change of Mind
If you've had a change of mind about a product that you've ordered from www.rawkanvas.com, the item/s (including any gift with purchase received as part of your purchase) will need to be returned to us unopened and unused, in the original packaging. 
  • If within 14 days of receiving the item you decide that you have changed your mind, we will provide you with a refund, exchange or store credit of the purchase price minus any shipping costs paid by you.
  • Items, including any gift with purchase, can only be returned if they are in unused condition, with all seals and packaging still in tact.
  • If you wish to return your product/s within 14 days of receiving them, simply email us at info@rawkanvas.com and we will provide you with a return address.
  • Please note that once you have been advised of the return address, the items will need to be shipped back to the return RAWKANVAS address within 5 business days.
  • Shipping fees associated with the return of goods are at the sole responsibility of the customer. The exception to this is where we have deemed the product to be faulty (broken), we will arrange the method of return at our own cost. Once we have received the items at our warehouse we will provide you with the refund.
  • Due to health and safety reasons, we are unable to accept opened products and any products past 14 days of receipt.
  • RAWKANVAS reserves the right to reject the returns of goods which do not meet the eligibility criteria. If your item/s are returned substantially used or damaged, we reserve the right to reject the refund request and will provide you with the option for us to send the item/s back to you at your expense or destroy the item/s with no refund provided.
  To be eligible for a return:
    • the item must be not physically damaged from dropping or mistreatment; and
    • the item must be unused, with all packaging and seals still in tact; or the product is faulty; and
    • the the item was purchased online at rawkanvas.com. 
Once we have received the items back, you will receive an email confirmation once your return has been processed. Once your return/exchange has been received by RAWKANVAS, please allow 2-3 business days for us to process the refund. Please allow 5-10 working days for the refund amount to appear in your account after we have processed your return (this depends on how long it takes your bank to process the refund back to your account).

 
Pre-packed sets (ie Clear Essentials, The Ultimate Package etc): If you purchase a pre-packed set (ie The Clear Essentials etc), as packs are discounted and not individually priced, we are unable to accept individual product returns and we are unable to accept the set back for return if any product from the set has been used. 

Bundling discount (Select 3+ Products & Save 10%): If you received a discount based on bundling (ie purchase 3 and save 10%), if you return any item from that bundle and no longer meet the minimum quantity of products for the discount once you’ve returned the item/s (ie 3 products to receive the discount), the items you keep will default back to the original non-discounted price and this will be factored in your refund. For example, if you purchased 3 items at $50 with a bundling discount of 10% (total paid $135.00) when you return one item, you are no longer eligible for the discount and will receive a refund of $35.00 as the other 2 items revert to full price of $50 each, for a total cost of $100. If you still meet the minimum quantity of products required for the bundle discount (ie 3 products), your refund for the returned unused item/s will be the original price minus the bundling discount.

Gift with purchase: Please note that if upon returning items you are no longer eligible for the gift with purchase which you received as part of your purchase (due to not meeting the required conditions to receive the gift), the gift will also need to be returned in unused condition with all seals and packaging in tact. If the gift with purchase has been utilised, any refund provided will be minus the advertised value of the gift with purchase.

    Shipping Costs: In case of a change of mind (not including faulty (broken items), the customer will be responsible for the cost of shipping the item back to us and we will pay for the new exchanged product(s) to be shipped to you from our warehouse. 

    Restock fee: 10% restock fee for Afterpay/Laybuy, 2% restock fee for Credit Card Payments and 2% restock fee for PayPal.

    Incorrect Item/Damaged on Arrival
    If you have received an item that is incorrect (mistakes happen), or the item/s arrived damaged from rawkanvas.com, please take a photo and email us at info@rawkanvas.com or message us on +61401350193 within 5 days of delivery.
     
    Faulty (Broken) Item
    If the item you have received is faulty (broken) from rawkanvas.com, please email us at info@rawkanvas.com or message us on +61401350193 with a photo and a description of the product fault.

     

    RETURNS PROCESS

      1. Get in touch: Email us at info@rawkanvas.com or message us on +61401350193 within 14 days or receiving the item.
      2. We'll get back to you: We will provide you with the return address. Please advise us of the return within 14 days of receiving the item.
      3. Pack & send your items back: Send your item/s to the provided return address within 5 business days of advising us about the return. Drop the parcel off at either an Australia Post Outlet or in a post office box. The customer is responsible for return shipping charges where there is a change of mind. Where an item is faulty (broken), we will provide you with a replacement and send a prepaid returns satchel for you to return the damaged goods back to us. We recommend using a trackable service as RAWKANVAS will not be responsible for any items not received by us due to having no tracking.
      4. RAWKANVAS reserves the right to reject the returns of goods which do not meet the eligibility criteria. If your item/s are returned substantially used or damaged, we reserve the right to reject the refund request and will provide you with the option for us to send the item/s back to you at your expense or destroy the item/s with no refund provided.
        To be eligible for a return:
        • the item must be not physically damaged from dropping or mistreatment; and
        • the item must be unused, with all packaging and seals still in tact; or the product is faulty; and
        • the the item was purchased online at rawkanvas.com.
      Once we have received the items back, you will receive an email confirmation once your return has been processed. Once your return/exchange has been received by RAWKANVAS, please allow 2-3 business days for us to process the refund. Please allow 5-10 working days for the refund amount to appear in your account after we have processed your return (this depends on how long it takes your bank to process the refund back to your account). We advise you use a traceable postage service as RAWKANVAS will not be responsible for parcels that do not reach our warehouse.
        • Refund: You will receive an email confirmation once your return has been processed. Please allow 5-10 working days for the refund amount to appear in your account after we have processed your return (this depends on how long it takes your bank to process the refund back to your account).
        • Exchange or store credit: When your return has been processed, an email will be sent to you with your a store credit. When your exchange has been processed, an email will be sent to you with your new tracking number.

         For faulty (broken)/damaged items or warranties, please see here.
         


        RETURNS WITH AFTERPAY/LAYBUY/CREDIT CARD/PAYPAL

        • If you return an item purchased through Afterpay/Laybuy, follow the return procedure above.
        • Once we receive your return, we will email you confirmation of your refund.
        • Your personal agreement with Afterpay/Laybuy will stand  and you will continue to pay any scheduled repayments.
        • For any repayment or refund queries please contact Afterpay/Laybuy.
        • Restock fee: 10% restock fee for Afterpay/Laybuy, 2% restock fee for Credit Card Payments and 2% restock fee for PayPal.
         

        STOCKIST PURCHASE

        If you purchased your products from a stockist of RAWKANVAS, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment in accordance with their policies. 

         

        CHANGE OF ADDRESS

        • Please check that your billing and shipping address details are accurate before submitting your order.
        • Changes to your address details and/or delivery instructions must be communicated to RAWKANVAS via info@rawkanvas.com within 24 hours of you placing the order.

         

        PROMOTIONAL CODES

        • Limit one gift per customer, while stocks last. Qualifying purchase must be made in a single transaction.
        • Not available in conjunction with any other offer.⁠
        • One promotional code per person, per transaction.
        • While stocks last. If stock is not available of this gift due to selling out, your gift will be substituted for a similar gift. 
        • Please note once an order is placed we are unable to retrospectively add a promotional code to your order. We are unable to amend an order to include a discount code once the order has been sent, free gifts are not able to be sent out after the fact if a code has not been applied to the order.

         

        RETURN INSTRUCTIONS

        Bundling discount (Select 3+ Products & Save 10%): If you received a discount based on bundling (ie purchase 3 and save 10%), if you return any item from that bundle and no longer meet the minimum quantity of products for the discount once you’ve returned the item/s (ie 3 products to receive the discount), the items you keep will default back to the original non-discounted price and this will be factored in your refund. For example, if you purchased 3 items at $50 with a bundling discount of 10% (total paid $135.00) when you return one item, you are no longer eligible for the discount and will receive a refund of $35.00 as the other 2 items revert to full price of $50 each, for a total cost of $100. If you still meet the minimum quantity of products required for the bundle discount (ie 3 products), your refund for the returned unused item/s will be the original price minus the bundling discount.

        Gift with purchase: If upon returning items you are no longer eligible for the gift with purchase which you received as part of your purchase (due to not meeting the required conditions to receive the gift), the gift will also need to be returned in unused condition with all seals and packaging in tact. If the gift with purchase has been utilised, any refund provided will be minus the advertised value of the gift with purchase.

          Shipping Costs: In case of a change of mind (not including faulty or broken items), the customer will be responsible for the cost of shipping the item back to us and we will pay for the new exchanged product(s) to be shipped to you from our warehouse. 


          * Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by RAWKANVAS), we do not reimburse for these expenses. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products minus the cost of shipping to you, which will not be refunded. We will also not be able to refund purchases that were made from our stockists, but may qualify for store credit with proof of purchase.

              Sale

              Unavailable

              Sold Out